Refund policy

Last updated: September 4, 2026

At Missy Liu’s Canine Kitchen & Grooming, we want you to feel confident shopping with us. If there is a problem with your order, please contact us and we will do our best to make it right.

Because Missy Liu’s offers retail merchandise, fresh and custom barkery items, gift cards, and pet-care services, return and refund eligibility varies depending on the product or service purchased.

Retail Merchandise

Unused, unworn, and unopened eligible retail merchandise may be returned within 30 days of purchase or delivery.

To qualify for a return:

  • The item must be unused and in its original condition.
  • Apparel must be unworn, unwashed, and free of pet hair, odors, stains, or damage.
  • Products must include their original packaging, tags, and accessories when applicable.
  • Proof of purchase is required.

Approved refunds will be issued to the original payment method.

Original shipping charges are not refundable unless the return is the result of an error by Missy Liu’s or otherwise required by law.

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.

Non-Returnable Items

For health, safety, sanitation, freshness, and customization reasons, the following items are final sale and are not eligible for return or exchange:

  • Fresh-baked dog treats
  • Gourmet dog treats and other edible products
  • Birthday cakes and celebration treats
  • Custom barkery orders
  • Personalized or custom-made merchandise
  • Opened grooming or pet-care products
  • Used toys or pet accessories
  • Gift cards
  • Clearance or merchandise marked final sale

If an edible or custom item arrives damaged or there is an error with your order, please contact us so we can review the issue.

Custom Barkery Orders

Custom cakes, treats, and other barkery items are prepared specifically for your order and are therefore non-refundable once production has begun.

Customers are responsible for carefully reviewing all submitted order information, including pet names, colors, themes, dates, pickup or delivery information, and customization requests.

Changes or cancellations requested before production begins may be considered on a case-by-case basis.

If Missy Liu’s makes an error with a custom order, please contact us promptly so we can work toward an appropriate resolution.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible and provide:

  • Your name
  • Order number
  • Description of the problem
  • Photographs of the item and packaging when applicable

Please retain the affected product and packaging until we have reviewed your request.

Depending on the circumstances and product availability, we may offer a replacement, store credit, refund, or other appropriate resolution.

Exchanges

Eligible retail merchandise may be exchanged when inventory is available.

Items must meet the same eligibility requirements described under the Retail Merchandise section of this policy.

If the requested replacement is unavailable, we may offer a refund or store credit as appropriate.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash except where required by applicable law.

Customers are responsible for safeguarding gift card information. Missy Liu’s may not be responsible for lost, stolen, or unauthorized use of gift cards.

Grooming, Daycare & Boarding Services

Grooming, daycare, boarding, and other pet-care services may be subject to separate reservation, deposit, cancellation, no-show, and refund policies.

Additional service-specific agreements may apply when scheduling or checking in a pet.

This includes services offered at our Farmington and Prairie Grove locations.

Refund Processing

Once a refund is approved, it will be issued to the original payment method unless another method is required or agreed upon.

Financial institutions and payment processors may require additional time to post the refund to your account.

Order Cancellations

If you need to cancel an online order, contact Missy Liu’s as soon as possible.

We will make reasonable efforts to accommodate cancellation requests. However, an order may no longer be eligible for cancellation once it has been processed, shipped, prepared, customized, or entered into production.

Contact Us

For questions regarding a return, refund, exchange, damaged item, or cancellation, contact:

Missy Liu’s Canine Kitchen & Grooming
143 Wesley Stevens Road
Farmington, AR 72730

Phone: (479) 267-0202
Email: info@missyliubednbiscuit.com
Website: www.missylius.com

Please include your order number when contacting us about an online purchase.