Shipping policy

Last updated: September 4, 2026

Thank you for shopping with Missy Liu’s Canine Kitchen & Grooming.

We carefully prepare and package eligible orders for shipment. Because we offer a combination of retail merchandise, dog treats, custom barkery products, and other specialty items, shipping availability may vary by product.

This Shipping Policy applies to physical products purchased through www.missylius.com.

Order Processing

Orders are processed during our normal business operations.

Processing times may vary depending on:

  • Product availability
  • Order volume
  • Holidays
  • Seasonal demand
  • Customization
  • Whether an item is handmade or freshly prepared

Processing time is separate from shipping/transit time.

Once an order has been transferred to the shipping carrier, delivery time is generally determined by the carrier.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping costs may depend on factors including:

  • Delivery destination
  • Package size and weight
  • Products ordered
  • Available shipping method

Applicable shipping charges and taxes will be displayed before you complete your purchase.

Shipping Destinations

Missy Liu’s currently ships eligible products to addresses within the United States, subject to product, destination, and carrier restrictions.

Some products may be designated for local pickup only.

International shipping is not guaranteed unless an international shipping option is specifically made available during checkout.

Gourmet Dog Treats & Barkery Products

Because Missy Liu’s treats and barkery products may be freshly prepared, handmade, seasonal, customized, or sensitive to temperature and transit time, shipping availability varies by product.

Certain products may be:

  • Eligible for shipping
  • Limited to certain destinations
  • Available for local pickup only
  • Subject to additional preparation time
  • Temporarily unavailable for shipping because of weather or temperature conditions

The fulfillment options displayed on the applicable product page or at checkout determine whether a particular product is eligible for shipping.

Birthday Cakes & Custom Barkery Orders

Birthday cakes and other custom barkery products may have special fulfillment requirements.

Certain custom items may be available for local pickup only because of freshness, decoration, size, or the risk of damage during shipment.

Customers should review the applicable product description and available fulfillment options before completing an order.

Local Pickup

Eligible orders may be available for local pickup when that option is displayed during checkout.

Please wait until you receive notification that your order is ready for pickup before arriving.

Pickup instructions, location information, and applicable pickup details will be provided with your order notification.

Fresh and custom barkery orders should be collected within the agreed pickup timeframe to help maintain product quality and freshness.

Shipping Confirmation & Tracking

When tracking is available, shipping confirmation and tracking information will be provided after the order has been prepared and transferred to the carrier.

Tracking information may require additional time to update after a carrier receives a package.

Delivery Estimates

Delivery dates and transit times provided through www.missylius.com, at checkout, or by a shipping carrier are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside Missy Liu’s reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, high shipping volumes, and incorrect or incomplete addresses.

We recommend ordering time-sensitive products well in advance of birthdays, holidays, and other special occasions.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information.

Please carefully review your address before submitting an order.

If you discover an error, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after an order has been processed or transferred to the carrier.

Additional shipping charges may apply if a package must be resent because of an incorrect, incomplete, or undeliverable address supplied by the customer.

Lost or Missing Packages

If tracking indicates that your package is delayed, please check the carrier's tracking information for the latest available update.

If a package is marked delivered but cannot be located, customers should check the delivery area, confirm the shipping address, check with household members or neighbors, and contact the shipping carrier when appropriate.

If the package still cannot be located, contact Missy Liu’s so we can review the available order and tracking information.

Damaged Orders

Please inspect your order promptly after delivery.

If an order arrives damaged or incorrect, contact us as soon as possible with your order number, a description of the issue, and photographs of the product and shipping packaging when applicable.

Please retain damaged merchandise and packaging until your request has been reviewed.

Resolutions will be handled in accordance with our Return & Refund Policy.

Weather & Temperature-Sensitive Products

Some edible products may be affected by extreme heat, freezing temperatures, or other weather conditions.

Missy Liu’s may temporarily restrict shipping for certain products or destinations when conditions could significantly affect product quality or safety.

Customers should retrieve delivered packages promptly, particularly when they contain edible or temperature-sensitive products.

Multiple Shipments

Orders containing multiple products may occasionally be fulfilled or shipped separately.

In those circumstances, customers may receive multiple shipments or tracking notifications for the same order.

Gift Cards

Digital gift cards do not require physical shipping and, when offered, are delivered electronically according to the instructions provided at purchase.

If physical gift cards are offered, available shipping or pickup options will be displayed during checkout.

Pet-Care Services

This Shipping Policy does not apply to appointments or reservations for grooming, daycare, boarding, or other in-person pet-care services.

Those services may be governed by separate service agreements and policies.

Contact Us

For questions regarding shipping, local pickup, or an existing order, contact:

Missy Liu’s Canine Kitchen & Grooming
143 Wesley Stevens Road
Farmington, AR 72730

Phone: (479) 267-0202
Email: info@missyliubednbiscuit.com
Website: www.missylius.com

Please include your order number whenever possible.